Educational Seminars are offered as a BENEFIT of Synergy National
Membership. The Seminar Series is one of the ways in which value is
offered. This added value sets Synergy National apart from most other
networking groups. The seminars are presented within the Columbus, Ohio
area and cover subjects from the latest business tax information,
regulations, sales techniques and employee management to continued growth of
Click here to
register as seating is limited.
Upcoming Seminar--January 18, 2018-
SAVE THE DATE!!!
Who:Bob Pacanovsky, Keynote & Conference Speaker/Trainer
What:The Black Tie Customer Experience
When: Thursday, January 18, 2018
Where: Synergy National Headquarters, 4200 Regent
St. (2nd floor conference room), Easton Town Center
9:30 am: Registration
9:30 am -10:00 am: Networking
10:00 am -11:00 am: Seminar
FREE for Synergy National Members.
$10.00 GUEST FEE for non-members. Seating is limited so
Registration is required and can be done here.
Topic: Creating a lasting experience for your customers
Do you know how to craft a lasting and meaningful experience for your clients?
If done correctly, you will turn them into both brand ambassadors and loyal, raving fans! This seminar will help you craft a
customer experience through the following four steps:
1) Creating a Culture (Atmosphere) of Welcome for clients and employees
2) Creating 'the way' of doing things (with the acronym LASTS)
3) Creating 'impact points'
4) Creating steps to make a customer transform from a satisfied patron to a raving fan
About Bob Pacanovsky:
As an Entrepreneur for more than 20 years, primarily in the hospitality industry, Bob and his team had one opportunity to
both a 'WOW' experience as well as a lasting impression on customers and clients. That expertise has evolved into a series of
keynote speeches and trainings he refers to as 'The Black Tie Experience.'
Bob is a graduate of The University of Akron with a Bachelor's Degree in Finance. He was chosen as a Distinguished Sales &
Marketing Executive from the prestigious Sales & Marketing Executives International, and graduated from Leadership Akron-
Class 23. He is proud to serve on the board of OPEN M, Goodwill Industries, The Greater Akron Chamber-Small Business
Council, and the NSA (National Speakers Association) - Pittsburgh Chapter.
Throughout his Entrepreneurial endeavors, Bob was astute to observing how people act, behave, serve and lead. He
experience with business acumen to teach companines and leaders how to focus on engagement, retention and loyalty.
of his passion for teaching others, he is able to deliver 'The Black Tie Experience' to companies and associations of all